Our Code of Ethics - Hills Family Funerals

Hills Family Funerals is a licensed member of the Funeral Directors Association of NSW (licence no 12028-01) and a member of the National Funeral Directors Association.

We subscribe to the FDA code of ethics.

To maintain in all matters the highest standards of business, professional and personal conduct.
To respect in all circumstances the confidentiality and trust of clients.
To ensure that staff is qualified and competent.
To ensure that facilities are adequate for all services rendered.
To provide information concerning the range of services available, the prices of the services and the functions and responsibilities accepted.
To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as practicable.
To respect personal choice and have regard for diversity of beliefs in religious and cultural practices.
To ensure that all advertising is genuinely informative and in good taste.
To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions.
To provide an advisory service with conciliation and arbitration arrangements available to help resolve disputes which may arise between members and their clients.